Contact

We're Here to Help

Whether you have a question before placing an order, need help with an existing purchase, or want advice on choosing the right fixture — our support team is ready to assist.

  • Email: support@printvoro.com
  • Address: 1277 Clarabelle Dr, Morro Bay, CA 93442, USA
  • Support Hours: Monday–Saturday, 9 AM – 8 PM (GMT-7)

We typically respond to all inquiries within 1–2 business days.

Common Questions

Before reaching out, you may find your answer here:

Where is my order? Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order anytime at our Order Tracking page. Please allow 24–48 hours for tracking to update after your shipping confirmation is sent.

Can I change or cancel my order? Orders can be modified or canceled within 2 hours of placement. After that window, your order may already be in processing. Email us immediately at support@printvoro.com with your order number if you need to make a change.

My item arrived damaged or defective. What do I do? Please inspect your order upon delivery. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund at no cost to you.

Can I return an item? We accept returns within 30 days of delivery on unused, uninstalled items in original packaging. Installed fixtures are not eligible for return. See our full Refund Policy for details.

My item is missing parts. What should I do? Contact us within 7 days of delivery with your order number and photos of what was received. Once confirmed, we will send the missing parts or provide a suitable resolution.

Do your fixtures come with a warranty? Yes. All Printvoro faucet bodies and finishes carry a lifetime warranty against manufacturing defects under normal residential use. To make a warranty claim, email us with your order number and photos of the defect.

Do you ship internationally? Yes, we ship worldwide. See our Shipping Policy for delivery times and costs by region.

For Order-Related Inquiries

To help us resolve your issue as quickly as possible, please include the following when you contact us:

  • Your order number (found in your confirmation email)
  • Your full name and the email address used at checkout
  • A clear description of the issue
  • Photos or videos if your inquiry is about a damaged, defective, or incorrect item


 

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